It takes time to pause and perform a self-examination.
Claus Hyldegaard- Digital Operations Manager
Prioritisation of cloud and knowledge
Opting for experience rather than package solutions
Daxiomatic as a partner on implementation
The choice was Daxiomatic, and this came to be a close partnership which, throughout the entire process, has been characterised by open dialogue and a continuous matching of expectations.
”Daxiomatic proved to be the perfect match for us. They are absolutely competent and proficient within their field and, also, they have a pragmatic approach. In our collaboration with Daxiomatic, I experience precisely the flexibility we need. Both parties are important in the collaboration, but the primary ownership and responsibility still remains with us – internally at House Doctor,” Claus Hyldgaard explains.
Standard Dynamics 365 focused on processes
Previously, House Doctor worked with a completely tailormade ERP solution, but this time, they have chosen to apply a standard solution. The consequence is that 80% of the work with the implementation of the solution has been about processes. With respect to finance & economy, sales, warehousing and logistics, respectively, dedicated teams comprising a super user from the department, a track-owner from the ERP team and linked resources from Daxiomatic have analysed and adapted the firm’s processes.
”Taking the standard road was a strategic decision, which has been backed up all the way round. It takes time to get up-to-speed with the new processes, but this is an element in our investment, and in the long-term perspective this is time well invested,” says Claus Hyldgaard.
Collaboration, operations and the future
Today, House Doctor is airborne on the basis of a completely new cloud-based platform. Not only the ERP part but the complete array of applications has been replaced. To users, this represents a radical change, but it is part of the journey. Change-over takes time, but is at the same time, a prerequisite for continued growth and development. And the collaboration with Daxiomatic will continue.
”It will be forward looking that we will in earnest profit from the project we have launched, and I consider our collaboration with Daxiomatic to be a partnership. It is important to be accompanied by experts on our journey. People who will keep us on track and make sure that our daily operations will be executed as intended, people who will provide guidance when, for instance, new D365FO opportunities appear,” Claus Hyldgaard concludes.